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This Shipping Policy explains how XSEF processes and delivers orders.

Order processing

Orders are processed on business days. Processing time may vary because of stock availability, order verification, holidays, or high order volume. You will receive an order confirmation after checkout and a shipping confirmation when tracking becomes available.

Delivery estimates

Available shipping methods, costs, and estimated delivery times are shown at checkout. Many in-stock orders are estimated to arrive within 3–7 business days after dispatch, but delivery dates are estimates and are not guaranteed. Remote destinations, customs processing, severe weather, carrier disruptions, and peak periods may cause delays.

Shipping address

Please provide a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

International orders, taxes, and duties

International shipping availability depends on the destination. Taxes, duties, and import charges will be handled as shown at checkout or as required by the destination country. Customers are responsible for providing any information required for customs clearance.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking may take time to update after the carrier receives the shipment.

Split shipments

Items in the same order may be dispatched separately. If this occurs, you may receive more than one tracking number.

Lost, delayed, or damaged shipments

If tracking shows no movement for an extended period, a package is marked delivered but cannot be found, or the package arrives damaged, contact us promptly at purcross-yyb@purcross.com. Keep the packaging and photographs of any damage so that we can assist with a carrier claim.